FAQs

Yes, we specialise in contract framing and work with a range of clients, including ecommerce platforms, hotel chains and corporate offices. We provide tailored solutions for high-volume or repeat orders, offering custom pricing, dedicated stock, special frame designs and even dropshipping options. If you have ongoing requirements or a large project, get in touch to discuss how we can support your needs.

Our trade programme is ideal for trade customers and contract clients, and includes a number of key benefits: 

• Exclusive discounts: Competitive pricing across our full range
• Trade portal access: Easy ordering, tracking and account management
• Priority service: Trade orders can be prioritised to meet time-critical deadlines
• Dedicated support: Personalised advice, custom quotes and tailored solutions
• Flexible payment: Trade clients can apply for payment terms to help with cash flow

Apply online for fast approval and instant access to trade benefits. 

The key difference lies in the level of commitment and scale of orders. While both trade and contract customers benefit from business pricing and support, contract customers have more structured agreements tailored to ongoing or high-volume needs.

• Trade customers: Businesses ordering frames regularly but on a flexible, per-order basis. They benefit from trade discounts and an efficient ordering process.
• Contract clients: High-volume or ongoing clients with structured agreements, predictable demand and potential customisation needs. They may have dedicated stock, negotiated pricing and priority support.

In summary, all contract customers are trade customers, but not all trade customers require a contract.

Yes, we have the capacity to manage high-volume production, whether it’s 1,000 custom frames for a retailer or a full-scale hotel fit-out. We ensure consistent quality across all frames, with efficient lead times and secure palletised shipping for bulk orders.

For contract clients, we also offer inventory management, split shipments to multiple locations and custom packaging or labelling. If you require ongoing supply, we can hold dedicated stock to ensure fast fulfilment.

Yes, contract clients often require tailored solutions. We can provide exclusive frame designs, custom finishes (including brand-specific colours) and non-standard sizes.

For large-scale projects, we assign a dedicated project manager to oversee production, logistics and any last-minute adjustments. If needed, we can also provide pre-framed artwork for hotel or corporate installations.

While our core service focuses on manufacturing and delivering frames, we can assist with installation for large or local projects. For large contracts or projects within a reasonable travel distance, we can send our experienced team to handle the installation or coordinate with trusted third-party installers. If we manage the process, we’ll bring all necessary tools and materials, and installation costs are typically based on an hourly or per-piece rate. For remote projects, we can provide detailed instructions or templates to assist local installers. While installation isn't our primary service, we're happy to support your project by ensuring your frames are perfectly displayed.

Yes, many artists and photographers use our services to frame and ship prints to their clients. You can order made to measure frames for client work and have them shipped directly to your clients, either unbranded or with your custom inserts. We also offer integration options for your ecommerce site, allowing us to handle framing fulfilment automatically. By registering for a trade account, you can enjoy discounted prices, which enables you to mark up frames for resale. We ensure high-quality products that reflect well on your brand, and we provide physical samples or high-res images for your clients. Our services can be fully white-labelled, and for high-volume orders, we can streamline the process and even hold stock for you. Think of us as your behind-the-scenes framing department, letting you focus on your art while we manage the logistics.

We see contract customers as long-term partners and offer additional benefits such as early access to new products, priority support for urgent needs and potential credit extensions. For major projects, site visits and in-person consultations can be arranged.

If you have specific requirements, our team is happy to discuss tailored solutions that fit your business model.